0333 358 3638

Cookie & Tracker Policy

BACKGROUND:

This website https://www.inventoryhive.co.uk/ (“Our Site”) uses Cookies, Trackers and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

  1. Definitions and Interpretation

    1. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

      "Cookie" means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
      "Tracker" means a small file placed on your device by Our Site when you access the Site through the mobile application.
      "Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
      "personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the Data Protection Act 1998; and
      "We/Us/Our" means Inventory Hive (Tenancy Guard Ltd), a limited company registered in England under company number 9405633, whose registered address is 1 & 2 Heritage Park, Hayes Way, Cannock, WS11 7LT, and whose main trading address is the same.

  2. Information About Us

    1. Our Site is owned and operated by Inventory Hive (Tenancy Guard Ltd), a limited company registered in England under company number 9405633, whose registered address is 1 & 2 Heritage Park, Hayes Way, Cannock, WS11 7LT and whose main trading address is the same.

    2. Our VAT number is 265369670.

    3. Our Data Protection Officer is Richard Abbots, and can be contacted by email at [email protected], by telephone on 0333 358 3638, or by post at 1 & 2 Heritage Park, Hayes Way, Cannock, WS11 7LT.

    4. We are registered with the ICO - registration number ZA203072.

    5. We hold ISO27001 certification (Information Security Management Systems) accredited by BSI.

  3. How Does Our Site Use Cookies and Trackers?

    1. Cookies can be used on both web and mobile browsers. Trackers are similar to Cookies and are applied on web applications where a browser is not used. For the context of this document, the term Cookie will be used to refer to both Cookies and Trackers for simplicity.

    2. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

    3. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, payment, live chat and security services. For more details, please refer to section 4 below.

    4. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookies:

      1. Strictly Necessary Cookies
        A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

      2. Analytics Cookies
        It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

      3. Functionality Cookies
        Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

      4. Targeting Cookies
        It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

      5. Third Party Cookies
        Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

      6. Persistent Cookies
        Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

      7. Session Cookies
        Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

    5. Cookies on Our Site are not permanent and will expire.

    6. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

    7. For more specific details of the Cookies that We use, please refer to the table in section 4.

  4. What Cookies and Trackers Does Our Site Use?

    1. The following first party Cookies may be placed on your computer or device:

      Name of Cookie Purpose & Type Strictly Necessary
      ci_session This allows the site to remember who you are as you travel through the site. Yes
      cookie_policy This allows us to know whether you have accepted or declined the Cookie Policy. Yes

    2. The following third party Cookies may be placed on your computer or device:

      Name of Cookie Purpose & Type Provider Strictly Necessary
      __zlcmid Enables the support section to function correctly. Zendesk No
      __stripe_mid Used as part of the payment process. Stripe Yes
      __stripe_sid Used as part of the payment process. Stripe Yes
      checkout-live-session Used as part of the payment process. Stripe Yes
      _help_center_session Used as part of the Support section of the Site. Zendesk Yes
      _zendesk_authenticated Used as part of the Support section of the Site. Zendesk Yes
      _zendesk_cookie Used as part of the Support section of the Site. Zendesk Yes
      _zendesk_session Used as part of the Support section of the Site. Zendesk Yes
      _zendesk_shared_session Used as part of the Support section of the Site. Zendesk Yes
      __hs_opt_out Used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. HubSpot Yes
      __hs_do_not_track Can be set to prevent the tracking code from sending any information to HubSpot. HubSpot Yes
      __hs_initial_opt_in Used to prevent the banner from always displaying when visitors are browsing in strict mode. HubSpot Yes
      __hs_cookie_cat_pref Used to record the categories a visitor has consented to. HubSpot Yes
      __hstc The main cookie to track visitors. HubSpot Yes
      __hssc Used to keep track of sessions. HubSpot Yes
      _hssrc Used to determine if the visitor has restarted their browser. HubSpot Yes
      _ga Used to distinguish users. Google Analytics Yes
      _gid Used to distinguish users. Google Analytics Yes

    3. Our Site uses analytics services provided by Google Analytics and HubSpot. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

    4. The analytics service(s) used by Our Site uses(s) analytics Cookies to gather the required information.

    5. Our Site embeds feeds and videos from various social media platforms. We have no control over the use of cookies on these third party sites. Please follow these links for more information on the privacy policies of the individual social media sites where we are active:

  5. Consent and Control

    1. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies (unless those Cookies are strictly necessary); however certain features of Our Site may not function fully or as intended. You can return to your Cookie preferences to review and/or change them at any time.

    2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

    3. The links below provide instructions on how to control Cookies in all mainstream browsers:

  6. Changes to this Cookie Policy

    1. We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

    2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

  7. Further Information

    1. If you would like to know more about how We use Cookies, please contact Us at [email protected], by telephone on 0333 358 3638, or by post at 1 & 2 Heritage Park, Hayes Way, Cannock, WS11 7LT.

This Policy was last updated on 16 June 2023.

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