Answers to the most common questions about Inventory Hive and our services.
Frequently Asked Questions
What is Inventory Hive?
Inventory Hive is a cloud-based property reporting and inspection platform designed to streamline check-ins, check-outs, interim inspections, and compliance checks. You can access it via desktop browser or through our iOS and Android mobile apps, giving you flexibility wherever you work.
Who can use Inventory Hive?
Inventory Hive is ideal for letting agents, property managers, housing associations, Build-to-Rent operators, PBSA providers, inventory clerks, and landlords. Whether you manage one property or thousands, the platform scales to your needs.
Do I need to download any software?
No. Inventory Hive is entirely cloud-based and accessible via any web browser. There’s also a mobile app for iOS and Android, allowing you to work offline during inspections.
Can I use Inventory Hive offline?
Yes. The mobile app lets you complete inspections without an internet connection. Once you’re back online, your data syncs automatically to the cloud.
What types of reports can I create?
You can produce check-in, check-out, interim inspection, and compliance reports. Inventory Hive also supports custom templates for tailored reporting.
Are the reports legally compliant?
Yes. Reports include digital signatures, photo evidence, and time-stamped audit trails, making them legally robust and helping prevent disputes.
Can tenants sign reports electronically?
Absolutely. Tenants receive a secure link to review and sign reports digitally, reducing paperwork and speeding up the process.
How does pricing work?
Pricing is flexible and based on the number of properties you manage. All plans include unlimited users for worker subscriptions as standard, unlimited reports, and continuous updates. For detailed pricing tiers, visit our pricing page or contact our team.
Does Inventory Hive integrate with other software?
Yes. Inventory Hive integrates with a wide range of property software to help streamline workflows and reduce manual data entry. Through our integrations, you can connect Inventory Hive with popular property management systems and CRMs, including Reapit, Fixflo, Street.co.uk, MRI Sales & Lettings, iamproperty, Apex27, Acquaint, The Depositary, SME and more, helping your data flow seamlessly between platforms. Learn more about our integrations here - https://www.inventoryhive.co.uk/integrations/property-management
What support and training do you offer?
We provide free onboarding, training sessions, and ongoing support. Our customer success team ensures you get the most out of Inventory Hive, with resources like video tutorials and quick response times for queries.
How secure is my data?
Data security is a top priority at Inventory Hive. We are ISO 27001 accredited, ensuring the highest standards for information security management. All data is encrypted and stored securely in compliance with GDPR.
Can I add branding to my reports?
Yes. As standard, you can add your company logo to all reports, helping you maintain a professional and consistent brand image across your inventories and inspections.
For businesses looking for a more bespoke appearance, we also offer a Full Custom Branding Add-on, allowing you to further personalise your reports with your own colours, styling and branding elements, creating a fully branded experience for your clients.
Do you offer a trial?
Yes. We offer a free 30 day trial so you can explore Inventory Hive’s features before committing. No card details are required when setting up a trial.
Can I cancel at any time?
Yes. Cancellation terms depend on the subscription you choose.
Monthly subscriptions can be cancelled at any time, with no long-term commitment.
Annual subscriptions run for the agreed 12-month term and will not renew if cancelled before the renewal date.
If you're unsure which subscription is right for you, our team will be happy to discuss the available options and pricing plans.
Do I have to sign a long-term contract?
No. Inventory Hive offers flexible subscription options without long-term commitments.
What else can I do with Inventory Hive?
Inventory Hive offers powerful additional features, including a diary with maps to arrange and book property inspections with tenants, the ability to create customisable reports, 360° virtual tours, and tools to create and schedule reports to be sent en masse.