What happens when a tenant damages a door? In this case study, Sam Keshavarzi, Adjudication Manager at the Tenancy Deposit Scheme (TDS), examines a real-life deposit dispute involving damage to an internal door. Through the adjudicator's decision-making process, Sam explains how evidence is assessed, how responsibility is determined, and when a landlord may be entitled to claim from the deposit.
Download the case study to see how the dispute was resolved.